4dpredict Privacy Policy — Malaysia User Data Protection
This privacy policy explains how 4dpredict collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority, and we are committed to handling all data transparently and responsibly.
Effective date: 1 January 2026. This policy may be updated from time to time.
1. Information We Collect
When you register and use the 4dpredict platform, we collect several categories of information to ensure the service runs smoothly and securely. Below are the types of information we collect:
Account Information
This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is required to create and manage your account, and to verify your identity.
Device & Browser Information
We collect technical information such as device type, operating system, browser version, IP address, and device identifiers. This data is used to diagnose technical issues, improve platform performance, and flag suspicious access attempts.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we retain transaction records including the payment method used, amount, date, and transaction status. Full credit card numbers and sensitive bank account details are not stored on our servers — this processing is handled by trusted third-party payment providers.
Usage Data
We record in-platform activity such as pages visited, games played, session duration, and account actions. This data helps us understand how users engage with the platform and continuously improve the overall experience.
2. Purpose of Data Use
4dpredict uses the information collected solely for legitimate purposes directly related to platform operations. The primary purposes are as follows:
- Account Management — allowing you to log in, manage your settings, and access all platform features without interruption.
- Transaction processing — verifying and processing MYR deposits and withdrawals through your chosen local payment method.
- Platform security — detecting and preventing fraud, unauthorised access, money laundering, and system abuse.
- Customer support — allowing our support team to understand the context of your issue and provide accurate, efficient assistance.
- Service improvement — analysing usage patterns to improve platform design, performance, and the overall user experience.
- Legal Compliance — fulfilling our obligations under applicable Malaysian laws governing digital platform operations.
We do not use your information for third-party marketing purposes without your prior consent.
3. Cookies & Tracking
The 4dpredict platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform. We use several types of cookies:
Essential Cookies
Required for core platform functions such as maintaining your login session and ensuring smooth navigation. These cookies cannot be disabled.
Performance Cookies
Collects anonymous information about how users interact with the platform, helping us identify areas for improvement and resolve technical issues more quickly.
Functional Cookies
Saves your preferences such as language settings and display configuration so you do not have to reconfigure them each time you access the platform.
You can manage cookie settings through your browser. However, disabling certain cookies may affect platform functionality.
4. Data Storage, Security & Third-Party Sharing
Technical Security
All data transmitted between your device and 4dpredict's servers is protected using industry-standard SSL (Secure Socket Layer) encryption. Account passwords are stored in hashed form using a secure hashing algorithm — we do not store passwords in plain text. Our servers are protected by firewalls and security monitoring systems that operate around the clock.
Data Retention Period
We retain your personal data for as long as your account remains active, or for as long as necessary to fulfil the purposes outlined in this policy. After account closure, data may be retained for a period required by law or to resolve any outstanding disputes.
Third-Party Sharing
4dpredict does not sell or rent users' personal information to third parties for commercial purposes. However, we may share information with the following categories of parties under limited circumstances:
- Payment providers — to securely process your MYR deposit and withdrawal transactions.
- Technical service providers — companies that assist us in operating the platform, bound by strict confidentiality agreements.
- Legal authorities — when required by Malaysian law or a valid court order.
5. User Rights & How to Contact Us
Right to Access & Review
You have the right to request a copy of the personal information we hold about you at any time. Requests can be submitted through 4dpredict's customer support channels and will be fulfilled within a reasonable timeframe.
Right to Rectification
If you find that the personal information we hold about you is inaccurate or incomplete, you may submit a correction request. You can also update certain information directly through your account settings on the platform.
Right to Erasure
In certain circumstances, you have the right to request that we delete your personal information. However, this right may be subject to legal obligations or operational requirements that prevent full deletion in some situations.
Privacy Policy Changes
4dpredict reserves the right to update this privacy policy from time to time. Users will be notified of any significant changes via an in-platform notice. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Contact Our Team
For any enquiries regarding your data privacy or to submit a request relating to your rights, please contact the 4dpredict support team via in-platform live chat or email us at [email protected]. You may also refer to the FAQ for answers to frequently asked questions about your account and privacy.